The Engineer in this position as the company’s Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT and Business Management to ensure operational security, Maintenance, and Governance.
Key Duties and Responsibilities:
Office 365 and SharePoint administration
Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.
Administration, support, and configuration of MS Office O365 for staff.
Work on the architecture and design of the Sharepoint information and sites.
Maintenance/sustainment of existing client SharePoint sites and subsites, lists, libraries, and content (including pages, workflows, and items).
Maintenance, and sustainment of additional complementary functionality for customer sub-sites, lists, libraries, and content.
Administer and support an enterprise-level Microsoft Exchange infrastructure.
Troubleshoot Exchange related issues when alerted by monitoring software.
General IT: End-user support and training for hardware and software
Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook, etc).
Providing end-user support for all PC based hardware, applications, and services.
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
Maintain and provide support for all IT infrastructure.
Provide tier 1 and tier 2 support and troubleshooting.
Troubleshoot OS, network, and storage-related issues.
Operational Security, Maintenance and Governance
- Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment, and facilities) is reasonable and restricted to authorized individuals.
- Perform software upgrades and patches
- Troubleshoot various Office 365 issues including connectivity and mobility.
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system, and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
Experience administering Office 365, SharePoint Online, Exchange, Azure Active Directory environments
Technical and end-user support
Knowledge of networking – IP, DNS, SMTP
5 years of IT experience